ESOL for Business
Start date: any time
- Method of delivery: online self-study course with tutor support
- Duration: 60 hours of study completed over 12 weeks
- Level of study: B2+/CEFR
- Award: Certificate of completion
- Fee: £89
- Learners: employers, employees or anyone planning to work in the business and customer service sector whose first language is not English.
- Individual and Group bookings available
UNIT 1
UNIT 2
UNIT 3
UNIT 4
Skills: Reading, Writing, Listening, Speaking (voice recording)
Functions: ask and reply to questions, offer and advise, explain, interrupt, give opinion, persuade, suggest, present information, interpret information and figures, use language for urgency, show preferences.
Learning materials: Course presentation, PDFs, videos, audios, interactive tasks, online quizzes. View Sample materials.
Tasks: writing tasks, presentation task, role play, dialogues, responding to pre-set work scenarios, dealing with various work situations, audio recording(s), self-reflection
- Course overview
- Introducing yourself and your organisation
- Your role and responsibilities within the organisation
- Understanding your clients- communication skills
- Corporate vocabulary, collocations
- Business writing, formal letters and emails
- Test (tutor-marked assessment)
UNIT 2
- Use appropriate language to describe graphs, trends and patterns and draw conclusions
- Record and manage information
- Confidentiality and data protection
- Test (tutor-marked assessment)
- Self-reflection task
UNIT 3
- Employment structures and business networks
- Cultural awareness
- Question strategies
- Answering the phone, booking appointments
- Direct and reported speech
- Test (tutor-marked assessment)
UNIT 4
- Language for meetings
- Organise events and travel
- Deal with complaints
- Negotiations
- Good business practices
- Plan and organise writing to a specific word count
- Test (tutor-marked assessment)
Skills: Reading, Writing, Listening, Speaking (voice recording)
Functions: ask and reply to questions, offer and advise, explain, interrupt, give opinion, persuade, suggest, present information, interpret information and figures, use language for urgency, show preferences.
Learning materials: Course presentation, PDFs, videos, audios, interactive tasks, online quizzes. View Sample materials.
Tasks: writing tasks, presentation task, role play, dialogues, responding to pre-set work scenarios, dealing with various work situations, audio recording(s), self-reflection
Learners must:
1. have a device with fast internet connection in order to complete this course.
System requirements: Windows 7, 8, 10, 11+. Updated Browsers: Google Chrome, Firefox, Safari, Opera. Recommended devices: laptop, desktop computer or tablet.
2. be IT literate, i.e. use email, browse and navigate through the learning platform, create and submit files, play audios and videos etc.
3. be 16+ years of age.
4. spend around 5 hours/week studying (incl. tests). Note that this is only an estimation, the actual study time will depend on the individual.
5. be B1 Users/CEFR= have completed Entry level 3 or above. Take our Placement Test
1. have a device with fast internet connection in order to complete this course.
System requirements: Windows 7, 8, 10, 11+. Updated Browsers: Google Chrome, Firefox, Safari, Opera. Recommended devices: laptop, desktop computer or tablet.
2. be IT literate, i.e. use email, browse and navigate through the learning platform, create and submit files, play audios and videos etc.
3. be 16+ years of age.
4. spend around 5 hours/week studying (incl. tests). Note that this is only an estimation, the actual study time will depend on the individual.
5. be B1 Users/CEFR= have completed Entry level 3 or above. Take our Placement Test
