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FAQ

​what is the placement test?

The Placement Test is used to place you on the right course/level, based on your answers.
​We teach ESOL at beginner, elementary, intermediate and advanced levels. If you are not sure which course to book, take our free Placement Test. 
Course transfers are possible on tutors' recommendation or within three days from enrolment and are free of charge.

CEFR LEVELS and certificates

All our courses are developed in line with the CEFR* specifications.
Upon course completion students are awarded certificates of completion for the relevant level of study. Certificates demonstrate that students have had supervised English language training.
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​*CEFR Common European Framework of Reference for languages. 

SELT PREPARATION

As of 5th November 2015, SELT will be used for citizenship and settlement applications, work and study visas. If you wish to prepare for SELT read more here.
ESOLCENTRE.UK is a listed Trinity education agent.
​*SELT Secure English Language Tests.

what Courses can i enrol on?

Our ESOL courses and equivalent CEFR levels:
​Online Beginner course: A1 (Entry level 1)
Online Elementary course: A2 (Entry level 2)
Online Intermediate course: B1 (Entry level 3)
Online Advanced course: B2/C1 (Level 1-2)
Online Business English course: B2/C1 (level 1-2)
Online ESOL for Medical Purposes: B1 (Entry level 3)
Online IELTS preparation course: B2-C1 (Level 1-2)
1:1&group tuition via online platform are also available.

can i see sample course materials?

Our learning materials include: audios, videos, interactive activities, worksheets, online quizzes and pdf. View samples.
You may need to update your browser. 

who are your tutors?

Tutors support, advise and assess students throughout the courses. Advice is provided through the learning platform, during live lessons and email.
Our tutors are native/fluent speakers with UK teaching qualifications and experience in their field of work. All tutors are degree- qualified and have completed UK teaching qualifications of level 5 or above.

who can study with you?

Anyone aged 16+. 
You can study from any country, at any time as long as you have access to the internet.
Individual and group bookings are available.

Enrol

when can I start my course?

Anytime!
You don't have to wait to a certain date to start your course. Usually, you can start within 48 hours upon receipt of your Enrolment Form and payment.

what if i need extra lessons?

No problem!
​If more lessons are needed, in addition to those included in the course, click here. 
If you don't want to enrol on a course but just need a few live lessons, follow this link.

how do i submit a group enrolment?

Are you a business, school or institution and wish to make group bookings? Follow this link.

what payment options are available?

There are two payment options:
1. Pay in full for your course
2. Pay in two instalments: £40+£100. You do not have to pay the two instalments if you do not want to continue with your course. Pay in instalments option is available for Beginner, Elementary, Intermediate and Advanced courses.
You can withdraw from your course at anytime but no refunds will be authorised.

update how we contact you

how do i submit a complaint?

Complaint form

How do i contact my tutor?

Tutors can be contacted through the learning Platform using secure messaging.

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Ways to contact us:
Email us@

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Registered students, please LOG IN to contact your tutors or email Student Support.
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Use the Contact form for: 

• general enquiries
• course information and enrolment
• work with us enquiries and referrals 
• report technical issues
• complaint/feedback
• request course extensions
• marketing

Live Chat with ESOL adviser 

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​ESOLCENTRE.UK LTD
7 Bell Yard
London
WC2A 2JR

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For business enquiries, please contact the corporate team.
​
​Working Hours:
Monday- Friday: 9 am- 3 pm. 
Closed Saturday, Sunday and bank holidays