Communication skills – being able to communicate clearly and well with colleagues and customers. This involves listening effectively and responding to questions, as well as talking and communicating clearly in other ways. It can involve giving instructions and taking feedback.
One employer said: ‘Good communication is crucial. Young people need to make good eye contact, be polite, talk clearly and have the ability to ask and answer questions fully. Being a ‘people person’ is really positive – not too quiet, but interested in other people – good at listening and understanding what people are telling them.’ ‘In this business customer service is everything. Young people need to be polite and welcoming, they need to listen to what customers are asking them and they need to respond clearly.’
Problem-solving skills – as an employee it’s really important to not give up when faced with a problem. Businesses need people who can find solutions to problems. Here’s an example: